They will not resolve this specific configuration issue this year (just so you know). Through the support link, they will issue a phone number and a reference code once you put in a very brief note about the issue (do not use the word "refund"). I asked for my state filing money back and, in addition, they gave me back 10% of my software expense (~$10). My wait time was this morning was 5 minutes but, once a person calls, they offer a call-back feature if you don't want to hold. The customer service person was very helpful but could not do anything to allow me to e-file.
