And the Online version is not as fully-featured in other ways as well. Some of the editions have form limitations, and there is no Forms Mode in the Online product. A state return is an extra preparation fee online.
Nothing account-specific can be handled in the user community forum. Please speak to TurboTax Support by phone about your issue.
They are open now. Hours are shown in the FAQ
FAQ: How do I contact TurboTax?
https://ttlc.intuit.com/replies/6386875
