See the answer I left below. Also have you already finished and filed the online return? If you need to work on it more, you can download the *.tax2017 data file from your online account if you still need to finish/file it in your desktop software when you get it. We can tell you how.
If you already filed it, then wait until your returns have been accepted. Then you may wish to download a copy of the *.tax2017 data file and any PDF of your finished return, to save for archival purposes. Remember that all .tax data files and PDFs are very sensitive and need to be stored safely and securely to guard against computer failure, computer theft, hacking, etc.
First talk to Support and see what they do.
