For help troubleshooting please see the information below.
- First, refresh the page in your browser and see if that helps.
- If not,
then log out and clear your browser Internet cache. ( https://ttlc.intuit.com/questions/1901488-how-to-clear-your-cache)
- Close the
browser and reopen it.
- Make
sure cookies are
allowed/enabled in your browser settings so the CAPTCHA will appear.
- Log in and
try again.
- You can also try a different browser, with cookies allowed.
NOTE: If you are using ad blockers/script blockers that could be blocking the CAPTCHA.
Still Stuck? You can reach our service experts
here: https://support.turbotax.intuit.com/contact/
See TurboTax FAQ for additional tips: https://ttlc.intuit.com/replies/3300688
