Use this link to log in and access Download’s & Unlocks. https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If you are not able to locate it, you can speak with an agent.
This FAQ will provide you the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
