havenet
New Member

Get your taxes done using TurboTax

My communication with TurboTax on this matter was very frustrating. The customer service rep told me to contact Marketplace to fix this error. But you will never find this kind of advice anywhere on this website. I was waiting to speak to a Marketplace representative but the wait was so long that I had to hang up to run another errand. How frustrating!

I initially had no issues like this when I tried to file in February (but for some reasons, I delayed my filing and voila! now I have this new problem with more expensive edition).

I'm still contemplating whether I should seek other professional tax service or continue to stick with TurboTax.

Wish TurboTax could have handled this issue transparently and promptly.