The Adobe reader is a free service which is all you need to view the TT PDF files ... not sure what premium product you signed up for but you need to work with them directly as this has nothing to do with TT at all ...
https://www.google.com/search?q=adobe+flash+player&rlz=1C1NHXL_enUS703US703&oq=adobe+&aqs=chrome.1.6...
