Here's another way to try to get the data file. I don't know if it will be successful in avoiding that message or not.
- Log in and at the Tax Home go to "Your Tax Returns & Documents."
- For 2018, choose ADD A STATE (you don't really add one; that's just to open the return.)
- Once the return is open, go to the left menu column and click on TAX TOOLS, then TOOLS.
- In the Tools window choose "Save your 2018 return to your computer."
If that's unsuccessful, and you continue to get the same error message, here's how to phone Support. Do not try to get Support from inside your Free Edition account, since Free Edition does not have phone support. Instead, use the tool below and indicate in the dropdown menu that you are using the CD/download product.
