If I selected pay out of refund, why am I receiving a bill from TurboTax that I can not pay at this time plus I did not use the TurboTax live version at all ?

Received bill from  turboTax stating I owe 174.99.  Did not use the live version of TurboTax I making way under $34,000 and receive EITC and I still have not received my return. The IRS sent me a ID Verify letter plus I just received another letter.