Whenever you are caught in a loop, you should do the following with TurboTax
open:
1. Click on the "Online" menu
located at the very top of the screen
2. Click “Check for Updates”.
3. TurboTax will search for updates.
4. When it shows that there are updates available, please click on the “Update
TurboTax
2018” button.
5. If there aren't any updates, exit the return.
6. Return to TurboTax. This should clear any loops.
You can also call 1-800 446-8848 to
speak with a support representative.
