FWIW, I was also told that I must send in all documents. I expressed extreme concern about sending personally identifiable information through the mail or fax. The rep said I could also FedEx to:
Franchise Tax Board
Sacramento, CA 95827 - 1500
and FedEx will know where to deliver it. Or, register for a MyFTB account on ftb.ca.gov and the documents can be sent securely (I am skeptical of that but I'll give it a try).
Yes -- as always, it does matter which person you end up talking to. Luck of the draw.
