Please follow these steps to have the discount applied:
- Completely log out of your TurboTax Account by clicking on My Account and selecting Save and Sign Out
- Go to the promotional email in your email inbox
- Click on the Sign In link in the email. Important: you MUST click on the link in the email in order to get the Federal Fee discount of 50%
- Sign into the account that the email link provided
- If you never started your return choose a TurboTax product that is right for you. Please DO NOT
navigate anywhere else please choose a product to continue. If you do
you will lose the offer, please repeat steps 1 - 4 to reset the offer
code.
- If you are returning to finish your return click "Continue my Return". Please DO NOT
navigate anywhere else, please only click "Continue my Return." If you
navigate away from "Continue My Return" you will lose the offer. Please
follow steps 1 - 4 if you navigate away from "Continue My Return."
- Once in your return click the File tab
- Click Start to review your order
- The discount will be applied to the federal portion of your return, the old price will be slashed out and the new one will be presented
If you followed the steps above and still did not receive the discount, and you are within the discount period please contact us to assist you further.
If this doesn't work, then please follow the steps below to contact customer support:
We don't have a single, all-purpose phone number. Instead, we have many different numbers, depending on what you need help with.
Follow these instructions to connect with a TurboTax Expert who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.
If you're using TurboTax Online:
-
Sign in to your TurboTax account if you're not already signed in.
- Click Contact in the upper-right corner of your screen.
- Ask your question.
- Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).
If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.
