Did you purchase the download directly from TurboTax? If so, you can use this online refund request form. If you purchased the download elsewhere, you can still use the form but will need to submit a copy of the receipt. It will tell you how.
https://support.turbotax.intuit.com/forms/refund-request.jsp
If you need assistance from TurboTax Support, here's how to reach them:
Use the form at this link to be assigned a phone number. The number will not display when they are closed. This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
https://support.turbotax.intuit.com/contact
