You might have more than one account, TurboTax can provide you with a list of User IDs tied to your email address, which you can then try signing in with. Simply enter your e-mail address here and click Continue.
---------------------------------------------------
If you still cannot find your downloaded software, you can contact TurboTax support for help
What is the TurboTax phone number?
https://ttlc.intuit.com/replies/3300041
