It sounds like you may be a TurboTax Advantage member. First, check your order status by using the link below. Be sure you are signed into your primary TT account before clicking on the link.
https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
Then, check your Advantage account info to make sure everything is still current. See instructions below.
https://ttlc.intuit.com/replies/3301324
If you are an Advantage member, there should be a complimentary download of your chosen program in your TurboTax account.
Finally, if you still need assistance, follow the instructions below to to contact TurboTax Customer Support during business hours. A Support rep will be happy to assist you.
https://ttlc.intuit.com/replies/3300041
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
