Unfortunately, you'll need to phone Customer Support again for assistance. Maybe they can just place the download software in your Online account instead of having you do it that way.
You can use the same phone number, or you can use this method.
Use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
Where the form asks what product you are using, be sure in the dropdown form to indicate "CD/download" and the proper operating system, then indicate which Edition.
https://support.turbotax.intuit.com/contact
