The answer (see below) does not solve my error message from TurboTax (see above) since I was not able to connect with TurboTax Technical Support numerous times. There are too many robot answering machines that I don't understand since it got disconnected so quickly before I answer the phone with TurboTax support. The Intuit website has no email address where I can send my comments to TurboTax Technical Support about the error message. I was not able to upgrade my computer operating system (OS X) at this time so I would like my money back for downloading this software and I will switch to other tax software. I am really disappointed that I have been loyal to TurboTax for many years with no problems. Now I am not happy with the Intuit company since they hang up on me numerous times. Please send me a link where I can ask for a refund on this downloaded software. Thanks! :(
