Please see the instructions below.
https://ttlc.intuit.com/replies/4259363
If you purchased the CD from a retailer other than TurboTax, you may be able to return it for a refund.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
