If you chose to pay your TurboTax fees out of your Federal refund,
your funds will first go to a temporary account at an intermediary
bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.
At the intermediary bank the fees are subtracted, then the rest of your
funds are sent on to your bank in a second deposit. The company that
handles that is SBTPG (Santa Barbara Tax Products Group.)
Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.
If
for any reason the second deposit fails (the one that is actually to
your bank), it will bounce back to SBTPG's bank who will issue you a
paper check in the mail.
Once the IRS has released your funds, you can log into your temporary account at SBTPG to see the status of your funds.
To log in, choose the taxpayer portal at:
https://cisc.sbtpg.com
SBTPG
also has a 24-hour automated phone line with information about your refund, as well as
live support during the day. Here is the contact page. Scroll down about half way to
see the Live Support number and 24-hour automated support number.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
