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The TurboTax program will not let me prove that I am not a robot just prior to transmitting my return, can you please tell me what is wrong?
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June 4, 2019
8:42 PM
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Get your taxes done using TurboTax
If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.
Otherwise, here's how to troubleshoot:- First, simply refresh the page in your browser and see if that changes anything.
- If not, then log out and clear your browser Internet cache.
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
- Log in and try again.
- If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed)
and try the efile again.
June 4, 2019
8:42 PM
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Get your taxes done using TurboTax
it will not let me keep going it telling me to reload and i did 5 time please suppoet thru this reload
April 21, 2021
8:41 AM
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Get your taxes done using TurboTax
If you are filing with TurboTax online, please do these steps:
- Check your internet connection. Try to log out and sign back in the program.
- Clear your cache and sign back into the program. To clear cache, click here: Cache
- You may also try a different browser.
- Try again.
If this cannot resolve your issue, please contact our Support team at TurboTax contact
@ray202050
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April 21, 2021
1:03 PM