If you are using the Online version, you do not pay until the end. If you paid for the Online version already, and purchased the CD/Download you will need t speak to an agent for a refund. However. this Turbo Tax FAQ will show you how to move, or transfer your return to the software.
How do I switch from TurboTax Online to the TurboTax software?
https://ttlc.intuit.com/replies/3302260
Please see this Turbo Tax FAQ will show you the best way to reach an Agent.
https://ttlc.intuit.com/replies/3300041
