It sounds like you may be an Advantage customer. Advantage customers also receive a complimentary download with their CD purchase. See the FAQ at the end for how to access your downloads.
Here is how you can Check Order Status.
NOTE: If you are unsure of whether or not you are a TurboTax Advantage customer, here's how you can quickly find out – sign in to TurboTax Advantage. If you see the orange Sign Up button, you're not an active member. To subscribe, simply click that button and follow the on-screen instructions.
If you are still unable to locate the status of your order, please contact Customer Service by following this link: https://support.turbotax.intuit.com/contact/
How to access your downloads:
https://ttlc.intuit.com/replies/3302070
