TurboTax 2016 wasn't ready in October. Only 2015 was available back then. Please contact customer service and we'll go through your order and find out what is going on.
Be sure to choose the right version of TurboTax that you're using:
If you're using TurboTax Online:
- Start by signing in to your account (if you aren't already). Why do I need to sign in?
- Click Contact in the upper-right corner of your screen.
- Ask your question, and then:
- Post it to our community of experts; or
- Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).
If you're using the TurboTax CD/Download software or can't sign into your account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.