Since we can't see what is happening on your return,
it would be helpful for you to initiate a call with us. TurboTax will
call you back and an agent can share your
TurboTax screen with you. Since you are using the Free edition of TurboTax, you may be required to pay a fee.
You can
contact us by following the steps below:
- Log into your return and continue it. (You need to be inside your return).
- Click on the help icon in the
upper right corner
- Click on Contact us (See the
screenshot below)
- Give an explanation of what
the problem with your return is (Need help with how to file)
- Select "Get a
callback"
- Enter your telephone number,
name and e-mail (See the second screenshot below)
- Click on the Call me
button (Just below the Call me button, you will see an estimate
of the wait time for your call back.)
