If you have not previously attempted to file this return, contact the IRS at (800) 829-1040. These situations may take some time to resolve. You have the option to wait for a resolution from the IRS (this takes 4 to 6 weeks or more) or file this return by mail.
To file by mail:
- Go to the TurboTax navigation bar and select "Print and File".
- Select "Print Your Return to File by Mail," and then "Print Selected Returns".
- Mail your return to the appropriate IRS Service Center.
Most states like the state of NY have a mandate that requires you to e-file. In cases that you can't, such as a rejected return, most states will make reasonable-cause determinations on a case-by-case basis. Please contact your States Department of Taxation for their rules and regulations.
TurboTax Faq:
How do I contact my state Department of Revenue?
https://ttlc.intuit.com/replies/3302452
