There could be several reasons why your import didn't succeed - refer to this article for info - https://ttlc.intuit.com/questions/3419760-this-import-was-unsuccessful-when-trying-to-import-your-10...

Not sure what you mean by "give you a number"??

The 2019 software has  bug. The link points to the wrong chase URL.

Get your code from here:

https://secure05c.chase.com/web/auth/?LOB=TurboTaxLogon#/logon/logon/chaseOnline