I don't have anything else to try. Especially if you have tried ALL of the above including multiple browsers, private windows, allowing cookies, and disabling any script/ad blockers. Here's how you can contact TurboTax Support:
FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="
https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>
If you are using Free Edition without PLUS, then you likely won't be able to reach Support by phone. If you have PLUS or higher, you qualify for phone support. If you don't, you can use messaging at Twitter or Facebook to reach a Support Agent directly during business hours.
<a rel="nofollow" target="_blank" href="
https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>
or
<a rel="nofollow" target="_blank" href="
https://www.facebook.com/turbotax">https://www.facebook.com/turbotax</a>
