TurboTax says I didn't file a return with them in either 2017 or 2018.

TurboTax says I didn't file a return with them in either 2017 or 2018. I have the file to prove it for 2018 and the correspondence emails from both years. How can I obtain a copy of my 2017 return? and YES, I logged in with the ONLY username I have.