June 4, 2019 3:19 PM
You cannot e-file returns where the W-2 box 1 is blank or box 16 exceeds box 1.
You may want to contact the issuer of the form to determine whether this form is accurate and complete. Otherwise - you can file, but you must file by mail.
To change your filing method:
- Sign In - Continue your/take me to my return
- Go to File (upper right)
- (Complete Steps 1 and 2) Start Step 3
- Select File by mail to open the Change filing methods window. Choose from E-file, File by mail, or I'm not ready to file for federal and all of your states.
E-file: Continue to Transmit (my) Returns Now. When you see Transmission Successful, you're done!
File By Mail: Print off your finalized return - mail it to the address provided on your Filing Instructions