How do I correct TT805 error preventing update or access by Pro Review for TurboTax Self-Employed Download 2018 when I call in?

I submitted 1 return by Netfile and 1 by printing and mailing, but now I can’t update for my last 2 or allow access to Pro Review for TurboTax when I called in for my review. I got the TT805 error when program started up and checked for updates and when I called for the Pro Review, no matter which way she got me to try, she could not gain access to my return.