First, see if this info helps. The TurboTax FAQ below will help you if you've forgotten user ID or password.
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If you still have no luck, please contact TurboTax Customer Support during business hours for assistance. You should not be required to re-purchase. Use the info below to contact Support. A Support agent will be happy to assist.
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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
