FOR THE 6TH TIME... I DOWNLOADED FORMS PAID 169 AND MY COMPUTER WLL NOT DOWNLOAD YOUR FORMS. I WANT A REFUND

I HAVE ASKED FOR A PHONE CALL TO HELP ME TO DOWNLOAD THE FORMS NEEDED TO FILE FOR MY PARTNERSHIP. NOT ONE PHONE CALL BACK.  FORMS WILL NOT DOWNLOAD ON MY COMPUTER AND IF YOU WILL NOT ACKNOWEDGE ME I WILL DISPUTE THE 169 YOU ILLEGALLY CHARGED ME FOR A PRODUCT NOT DELIVERED