OK ... you are mixed up between the TT fees being paid and the fed/state balance due being paid .... the TT fees are charged to your account the moment you buy the program. The fed/state balance dues are only charged when the fed/state successfully accepts and processes the returns. What you have is a pending charge on your account that will not happen since the return was rejected .... and to resend the return the CC needs to be reset ...
Looks like you are going to need to do
a Credit Card Reset. That way we can reset it in our system and call the vendor
the IRS uses to accept credit card payments and have them drop the pending
charge.
In order to do this you will need
to contact us via phone (because this is a public forum we we cannot collect
personal info here), and we will need to gather the following information:
·
Name
·
Social Security Number
·
Date of Birth for the Primary Taxpayer on the return
https://support.turbotax.intuit.com/contact/
After you click the link above, enter
the question: "I need to reset my credit card" in the "Ask your
question" box. Click "Submit" and on the resulting page click
the big "CALL" button at the bottom of the screen.
