Jim5769
New Member

Get your taxes done using TurboTax

You probably can't right now, because the site is just sending people in loops. If you tell it you forgot your password and have it send you a verification code, you enter the code and then it asks you for your current password--which if you had you wouldn't have needed the verification code. One of the other things it is doing is just sending you an email with your User ID and a link to reset your password. In both cases, it then sends you to an Account Recovery Page with a form that is only for people who are changing email addresses, not for people trying to reset passwords. The form requires you to enter an old AND new email address, and they can't match.