For help with a billing issue, you will need to speak to TurboTax by phone on Tuesday. This is mainly a user community forum and nothing account-specific can be handled here.
NOTE: Are you a TurboTax Advantage member with an annual subscription? If so, you may have two accounts and perhaps you were charged in each one. In any case, when you speak to Support ask them to see if you have 2 accounts. If so, you should cancel one of the Advantage subscriptions so this doesn't happen again next year.
Here's how to reach Customer Support on Tuesday:
If you are an Advantage member, log into your Advantage account and scroll down past the FAQ links. Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.
If you are not an Advantage member, use the form at the link below to schedule a callback. This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
https://support.turbotax.intuit.com/contact
