This was absolutely infuriating this year. I have used TT for the last few years, but this was almost scam like. I did not select the services I was charged for, and could not go backward, even after spending hours looking through how to start completely over, but was even unable to do that. I proceeded out of fear that I was going to be screwing up my taxes or in violation of some law. I would have left and filed with any other company, but felt I was likely already being charged due to the verbiage used in the error message displayed when being told I could not start over after agreeing, which I did not do. This is outrageous! I expect someone to be reaching out to me to refund my fees, as I did not need the services charged on my very basic filing.
