I am sorry that you have had these problems. For some reason , it is only the Premier online version that allows import of cryptocurrency. They did not add that feature to the download version this year.
All I can suggest to you is to get a refund from TurboTax and switch to the Premier online version.
https://support.turbotax.intuit.com/forms/refund-request.jsp
Please see a couple of pages from the Premier online version.
