I've tried calling the IRS in every suggested way I can find from previously answered questions. I have been hung up on, put on hold for 20 minutes at a time just to be sent to an automated messaging system stating that they're "experiencing technical difficulties, call back later" and I've tried selecting a multitude of different automated answering system options! I've even tried reaching out to the most local IRS office (2 hours from me) just to be told on another automated answering system that I have to schedule an in office appointment to ask any questions!!!!!!
I filed for Maximum benefits this year and Audit protect along with other stuff (thinking that everything would go through even more quickly then usual) and WOW, was I wrong!!! It's never taken this long any of the other times that I've filed (never even using the options I selected *AND PAID FOR this time)!! EVER! Never will I EVER select those options again!!! I'm actually extremely frustrated right now! I have every right to reach out to someone for answers at this point, rather it's just for advice about why I still haven't received anything or whatever my questions may be!! They should offer WAY better customer service then this! I've been calling them for 4 1/2 hours trying to get any answers or advice at all! Has anyone else experienced this poor service and does anyone else have any advice on what steps to take next?
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