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For future reference, here are some things to know about how TurboTax will and will not communicate with our customers:
What we won't do
- We will never send you an email with a "software update" or "software download" attachment. When it is time to tell you about an update, we will give you instructions on how to manually update from the product or direct you to enter the Web site name and do so manually. Some of our products have an “auto-update” feature which is the preferred method.
- We will never send you an email asking you to send us your login or password information.
- We will never ask you for your banking information or credit card information in an email. We will never ask you for confidential information about your employees in an email.
What we will do
- We will provide you with instructions on how to stay current with your Intuit product, and we will provide you with information on how to securely download an update from your computer.
- If we need you to update your account information, we will request that you do so by logging into your account or calling an established (or verifiable) Intuit number.
