@shawn.murphy As you wrote above, the website says "UP TO" $30 discount before the end of Feb. 28. It depends on the product used. Deluxe has a $20 discount (39.99 instead of the normal price of 59.99.) Premier has a $20 discount (59.99 instead of 79.99), and Self-Employed Edition has a $30 discount (89.99 instead of 119.99).
You appear to be using Deluxe. Is that correct? That is what is indicated by your username above. If so, you should have received $20 off of the undiscounted price. You should been charged 39.99 for a Federal return, and 36.99 for a State return (if applicable.) If you were charged something different than those discounted fees, we can tell you how to speak to Customer Support.
If you chose to pay out of the Federal refund, then there is an additional 39.99 service fee for that option (44.99 for California filers, where it is bundled with Premium Services.)
