The example screens I posted said "Paid for upgrade and need download file for Premier." But you can ask the question however you want. The method with a full Premier installation file will require you to uninstall your current Deluxe software on Computer 2 and then install the dedicated Premier software if you take that approach.
If that's not what you want to do, just say something like "Need help to get the upgrade I paid for." And when you talk to Support, you and they can figure out which method to resolve your situation. And they can likely do an in-product upgrade if you want that approach.
