I understand that the efile was rejected by IRS. I don't understand why I can't access the promised services of TurboTax and for that I am most dissatisfied. Even this snotty answer belies poor customer service and bad attitude. I needed help, you promised it. I could not access your help. I figured it out on my own, so why do I need you and why did I consent to pay for an inaccessible service? Got it?
