Not asking why it's not free. I'm asking why i have to pay for something that was done wrong. I gave them permission to take the fee out of my federal refund however, never got it because Turbo tax did not provide the correct forms to fill out so i have to get the forms myself and figure out how to fill them out in my own now. And i have to pay for this service??? I would have done it all on my own if i knew this. So, to your response, you're not answering the question i asked. I don't care about the fee. I sucked that part up, but to pay that much for the bad service that in return made me not get my refund? ? That's my issue that's in question.
