Here's how to reach TurboTax Support to tell them that you've paid in one account but have locked returns in another account.
If their phone system asks for your User ID, use the one for the PAID account so you can get through to Support. When following the steps in the FAQ below, do it from inside your PAID account, or by using the phone number listed in the FAQ.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/replies/3300041
