So you prepared your 2018 return in a new Online account, but have prior returns in another online account?
Are you able to sign into the old account? If so, when you try to download a prior return, does it ask you to pay?
If that's the case, and if you have paid for a 2018 online return in the new account, we can tell you how to phone TurboTax Support to ask them to unlock the returns in the old account.
Or are you unable to sign into the old account, and need to know how to regain access and log in?
