Are you referring to a Canadian TurboTax product? You are posting in the USA TurboTax community forum.
Here's the Canadian TurboTax Community forum:
https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca
Or use this contact page to reach TurboTax Canada customer support:
https://support.turbotax.intuit.ca/contact/
