On the screen You're Almost Ready to File it says that e-file for State will cost $19.99 "plus applicable sales tax." On the screen where I enter my credit card information it says it's going to charge me $24.95. The difference is $5, which is 25% sales tax!!! And that's for a service that costs them maybe 2.5% credit card processing fee. And that's after I paid $66.77 at Staples for TurboTax Premier.
I phoned Customer Service and the recording said they would call me back in five minutes. When I received the call it said press 1 to talk to someone. I pressed 1 and waited. All I got was silence; no one answered. I hung up and phoned again. Now all I get for the past 15 minutes of redialing is a busy signal. Probably everyone is calling to complain about the 25% sales tax.
