If you get a message that said "Hmmm it looks like we hit a snag" it is often due to a connectivity or browser issue.
You can try these steps to correct this:
- Go out of your program, close your browser and go back in.
- Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
- Try a different Web browser, such as Chrome or Firefox.
- Make sure you have allowed local network access by clicking the lock/info icon next to the URL.
- If you are using a VPN, disable it.
- Make sure your internet connection is strong and stable
- Try using incognito mode
- Temporarily disable antivirus or firewall software that might be blocking data transmission
- If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."
- It may be a temporary server issue. This requires you to wait and try again later.
Please return to Community if you have any additional information or questions and we would be happy to help.
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