@billclare3 wrote:
I have tried to get technical assistance three times. I just get a chrome popup window to submit a credit card. Three cards were declined. One however tried to withdraw $70.00 from a Southwest card (instead of the advertised $5). My partner declined the payment and I think her card got voided, In all cases there is no way to reply to the request for a credit card. However in one case, the assistant was willing to try to put me through to the tech assistant, but I was sent back to "no exit" credit card prompt. So there are several problems : 1. my turbotax deluxe windows app cannot find a social security or other form 2. my partner may need a new credit card. 3. I can't get help to get my taxes done.
I'll address the card issue first, then try to guess at what you mean by "social security or other form."
This is mainly a user community forum, so we can't help you with any account-specific credit card issue. If your partner's credit card is locked/suspended, they will need to investigate that with the credit card's customer support. I don't know what you mean by "advertised $5." I can't think of what that might be, but I'm a fellow user; I don't work for TurboTax.
I don't know how you reached TurboTax Support, but you would need to talk to them for a credit card issue. Be careful, however, and be sure you are using a legitimate TurboTax Support contact method since there are some fake support scams on the Internet.
Hours 5AM-9PM Pacific
https://ttlc.intuit.com/turbotax-support/en-us/contact/
"1. my turbotax deluxe windows app cannot find a social security or other form."
I'm not sue what that means. Are you saying you can't find the topic to enter Social Security income such as an SSA-1099? I don't know what "other form" means.
So as a guess, if you need to enter an SSA-1099, here's the navigation in desktop TurboTax:
- Federal tab (except in Home and Business it's called the Personal tab.)
- Subtab "Wages & Income."
- On the Income Summary page, scroll down to the topic Retirement Income (may be called Retirement Plans and Social Security)
- Find the subtopic for Social Security and click on Start (or Update/Revisit)..
