I agree. I found it very frustrating to have to:
1. Search for the topic in Turbo Tax
2. Be given a wrong answer (it said to type "extend" into search topics and "answer Yes on the Applying for an Extension screen and then select Continue." There was no such thing.
3. Search the internet.
4. Arrive at this page and find that it won't file an extension for me.
5. Log in to TurboTax Online.
6. Dodge all the attempts to get me to pay for something I have paid for already.
7. Enter ALL of my personal information again.
8. Dodge more attempts to get me to buy stuff.
9. Finally get an e-mail saying that I have filed an extension.
That's unprofessional and makes TurboTax feel amateurish.
I used to enjoy using TurboTax when there was the video walkthrough with the presenter explaining each step simply and clearly. Now I spend half my time using AI or Google to try to understand what TurboTax is saying to me.
The biggest advantage to TurboTax is that I don't see any better option. But I am increasingly disappointed in the product over recent years.
I get that taxes are (unnecessarily) complicated and Intuit has to cover a lot of situations. But even simple things like filing an extension become difficult. I suppose this is a deliberate attempt to move us to the web-based version, but I'm more comfortable working with the app/program.
